Defamation in the Digital Workplace

## Programme overview
A workplace-focused programme on defamation and communication risks arising from emails, WhatsApp, internal reports, workplace complaints, social media and AI-generated content.

## Who should attend
Board members, senior management, HR, legal, corporate communications, integrity and customer-service teams.

## Recommended format
Three-hour or half-day programme. Programmes are available in English, Bahasa Malaysia or bilingually, and may be delivered physically, online or in hybrid format.

## Learning outcomes
- Identify communications that may create defamation or reputation risk.
- Distinguish factual reporting, opinion, complaint handling and publication risk.
- Manage workplace complaints and internal reports without unnecessary escalation.
- Recognise special risks from WhatsApp, email, social media and AI-generated content.
- Prepare practical response steps for investigations and disciplinary matters.

## Indicative modules
- Defamation risk in workplace communications
- Emails, WhatsApp, internal reports and complaints
- Social media and AI-generated content
- Investigations, disciplinary proceedings and privilege issues
- Practical response and escalation framework

## Practical value
Participants leave with a working understanding of the relevant legal/technology risk area, practical checklists or workflows, and a clearer sense of when to escalate issues for legal, compliance or governance review.