Managing Communication, Reputation and Legal Risk

## Programme overview
A practical programme on how public statements, employee communications, complaints and online content can create legal and reputational exposure, and how to respond proportionately.

## Who should attend
Senior management, corporate communications, legal, HR, customer service, governance and risk teams.

## Recommended format
Half-day programme. Programmes are available in English, Bahasa Malaysia or bilingually, and may be delivered physically, online or in hybrid format.

## Learning outcomes
- Assess legal and reputational exposure in internal and external communications.
- Respond to complaints, posts and public statements without escalating disputes unnecessarily.
- Coordinate management, legal, HR and communications teams during sensitive matters.
- Draft clearer holding statements and response scripts.
- Create a proportionate communication-risk escalation process.

## Indicative modules
- Sources of communication and reputation risk
- Complaints, online content and public statements
- Legal review and proportionality in responses
- Holding statements and stakeholder communications
- Escalation workflow and response checklist

## Practical value
Participants leave with a working understanding of the relevant legal/technology risk area, practical checklists or workflows, and a clearer sense of when to escalate issues for legal, compliance or governance review.