Social Media, Confidentiality and Communication Risks in Medical Practice

## Programme overview
A medical-practice programme addressing legal and reputational risks from social media use, patient confidentiality, online reviews, WhatsApp consultations, informal advice and difficult patient communications.

## Who should attend
Medical practitioners, healthcare administrators, medical affairs teams and hospital or clinic management.

## Recommended format
One-hour or half-day programme. Programmes are available in English, Bahasa Malaysia or bilingually, and may be delivered physically, online or in hybrid format.

## Learning outcomes
- Recognise confidentiality and reputational risks in medical communications.
- Manage social media, online reviews and patient messages more safely.
- Set boundaries around WhatsApp consultations and informal medical advice.
- Coordinate difficult communications with patients or families.
- Develop practical guidelines for healthcare teams and clinics.

## Indicative modules
- Patient confidentiality and communication risk
- Social media and online reviews in healthcare
- WhatsApp consultations and informal advice
- Difficult patient communications
- Clinic/hospital communication guidelines

## Practical value
Participants leave with a working understanding of the relevant legal/technology risk area, practical checklists or workflows, and a clearer sense of when to escalate issues for legal, compliance or governance review.